Case Manager (CCP103)

TITLE: Case Manager
DIVISION: Continuum of Care Program
SHIFT: 40 Hours/week
Provides a short duration of intensive case management services to veteran families in need of permanent housing and who may have complex needs such as serious and persistent mental illness, history of substance abuse, history of incarceration, history of chronic homelessness, or history of un- or underemployment. Assist veteran families to access the community resources necessary to meet their individualized permanent housing needs including, but not limited to, mental health, medical, financial, educational, vocational, residential and social support services. Develops positive working relationships and routine communication with veterans, family members, the veteran administration including VHA (Veterans Health Administration) and VBA (Veteran Benefits Administration) and other referral sources, service providers, and community resources to facilitate service delivery. Monitors and documents consumer progress and outcomes.
Acquires and demonstrates working knowledge of all policies and processes described in Case Management Manual as well as specific services provided through the SSVF (Supportive Services for Veteran Families) Program.
Utilizes counseling and communication skills to engage veteran families and build positive working relationships.
Conducts community-based outreach to identify and market services to eligible program participants.
Screens potential program participants for eligibility.
Completes an initial assessment and prioritizes consumer needs.
Completes an initial service plan within 10 days after completion of the
initial assessment and updates the service plan at least every 3 months.
Establishes a file for each consumer that includes all documents, contacts
and information related to that individual.
Assists consumer to obtain and maintain all entitlements and benefits for
which they are eligible, including VBA, HUD-VASH, MA, SSI and/or SSDI, Section 8 Housing, Pharmacy Assistance, TANF, etc.
Facilitate linkage of veterans to resources and supports identified in their
Service Plan. Ensure routine communication and feedback to monitor
Completes monthly progress reports, 3-month reviews, contact notes and
service plans on a timely basis that reflect progress towards goals.
Provides transportation, advocacy, crisis intervention and on-call availability
as needed.
Maintains ethical and competent consumer relationships and safeguards
consumer confidentiality.
Complies with HMIS training, data entry, and reporting requirements.
Complies with all Veteran Administration reporting requirements.
May be selected by Supervisor to serve a term on the Human Rights
Other duties as assigned.
Carries out supervisory responsibilities if necessary in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; under the supervision of the Program Manager, SSVF.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have at least a Bachelor's degree in mental health field and 1 year of mental health experience or a Bachelor's degree in a field other than mental health and 2 years of mental health experience. Veterans with an Associate degree in a relevant field and one years' experience will be considered. Must be willing to work flexible hours and use personal vehicle to deliver services.
Ability to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Valid Maryland driver's license with good driving record. Current CPR and
First Aid certifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Check out the Mosaic video showing our commitment to our clients, employees, and community http://www.youtube.com/watch?v=J_Ox9y-_dB8
Mosaic Community Services Inc. is an Equal Opportunity Employer.

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